This refund policy explains what happens to your money if you cancel, if the weather stops a trip, or if a catamaran departure does not reach its minimum number of guests. It applies to bookings made with Samui Journey Co., Ltd. (TAT licence 44/00252), online or through our team.
Last updated: 3 October 2026
Refund policy at a glance
| Situation | What you get |
|---|---|
| You cancel 24 hours or more before your pickup time | 100% refund |
| You cancel less than 24 hours before pickup, or do not show up | No refund |
| We cancel because the sea or weather is unsafe | A new date free of charge. If the new date is also affected, a full refund |
| The catamaran does not reach its minimum of 40 guests | You choose: a new date or a full refund |
Cancelling your booking
You can cancel free of charge up to 24 hours before your pickup time and receive a 100% refund. We do not deduct a bank or card fee from this refund.
Cancellations made less than 24 hours before pickup, and no-shows, are not refundable. If we cannot find you at your hotel at the confirmed pickup time and cannot reach you by phone or WhatsApp, the booking counts as a no-show.
To cancel, use the link in your booking confirmation email, or message us on WhatsApp at +66 94 751 4988 with your name, trip date and booking number. The 24 hours are counted from your pickup time, not from the boat’s departure.
Weather and safety
The captain decides whether it is safe to sail. If conditions are unsafe, we move you to a new date free of charge. If the new date is also affected by weather, you receive a full refund. The Thai Meteorological Department publishes the marine forecast at tmd.go.th if you want to follow it yourself.
On the day, the crew may also shorten a stop or change the order of the islands for safety. These changes are part of operating at sea and are not grounds for a partial refund.
Minimum number of guests on the catamaran
The 1-Day Catamaran sails with a minimum of 40 guests. If a departure does not reach that number, we contact you and you choose between moving to another date and a full refund.
How refunds are paid
Refunds go back to the card or account you paid with. We start the refund once your cancellation is confirmed and tell you by email when it has been sent. How long it takes to show on your statement depends on your bank or card issuer; for card payments this can take from 15 to 45 days.
Trips this policy covers
This policy covers the 1-Day Catamaran, the Island Safari 4×4 and Samui Elephant Kingdom visits booked with us. If the booking page for a specific date shows different terms, the terms shown when you booked apply. Private and custom tours are quoted individually, and their cancellation terms are confirmed in writing with the quote.
Accident insurance
Every guest on our trips is covered by accident insurance (policy no. 722-118017-38). It covers loss of life, dismemberment, loss of sight or permanent disability, and medical expenses for each accident, up to 1,000,000 baht.
Questions
For questions about this refund policy or a refund in progress, contact us:
- Samui Journey Co., Ltd., 22/22 Moo 2, Na Mueang, Ko Samui, Surat Thani 84140, Thailand
- WhatsApp / phone: +66 94 751 4988 or +66 88 846 1888
- Email: samuijourney.mk@gmail.com
- Office hours: every day, 09:00 to 17:00
See also our terms and conditions, privacy policy and FAQ.